Your Partner inÂ
creating delightful journeys through Omnichannel Banking
Transform your banking experience with our
Omnichannel experts! We're here to help you deliver personalized, relevant journeys that exceed
customer expectations. Our approach is rooted in a
deep understanding of your business and your
customers, ensuring every touchpoint is delightful.
Business Overview
Touchpoints for customer engagement tailored for financial institutions, or telco/retail industries,
empowering the middle of the enterprise to communicate and collaborate across business boundaries
Omnichannel experience for customer
self-service in order to provide customers with a seamless and unified brand experience, regardless of which channel they use.
Digital Onboarding or Lending Origination journeys as the first points of interaction with the customer and can set the tone for the entire relationship.
Personal Finance Management, Insights and Analytics enabling customers to expand their experience with real-time dashboards and closely monitor their personal financial health.
Our approach
Agile product delivery can help businesses avoid the cost of missed targets, greatly reduce rework,
and increase efficiency, ultimately leading to financial benefits.
Explore our success stories
1.
Use case
Omnichannel and Open Banking (PSD2)
Transformed the BRD brand into an Open Banking ready capitalization Digital Bank. Full deployment of the Open Banking (PSD2) in the Digital Hub. Monitoring and validation of the all-accesses through a complex contemporary API platform and Digital ID.
Key activities
Expose API platform with IBM Secure API through ForgeRock Agile Delivery (SAFE)
Deployment in Hybrid Cloud (OpenShift)
Passwordless login and soft-token based login, biometrics
Digital Identity (internal, external) and API security enabled by ForgeRock
Deliverables
Digital Identity (internal, external) and API security enabled by ForgeRock
TPP (Third Party validation)
Regulatory monitoring
Client Outcomes
Full regulatory compliance
Account aggregation feature in Omnichannel
Frictionless authentication journey
2.
Use case
Digital banking transformation
Transform the largest Swiss credit bank into a digital bank with top UX. Additionally, take ownership of the Omnichannel Platform and Automation processes. As well as shorten the release cycle for new features in
Mobile / Internet banking and create a 360 view of customer information (Digital Touchpoints, Telesales, Branch).
Key activities
Backbase Digital Banking (Retail Mobile, Internet Banking,
Employee / Branch Teller)
Agile Delivery (SAFE) Deployment in hybrid Cloud (OpenShift)
Business Intelligence and Analytics
Deliverables
A fully deployed Omnichannel platform covering web and mobile (Android and iOS) for daily banking, credit and automotive
Complete automation of back-office processes
Building a stat of the art Analytics engine
Client Outcomes
Successful marketing
campaign and increased NPS
Improved time to market for new products and services in the digital space (from quarterly to monthly release cycle)
Frictionless daily
banking journey
Explore other services
3.
Use case
Digital Banking Transformation across Mobile and Web channels
Continuous development of Mobile and Internet banking digital channels of Nova Hrvatska Banka, member of the Croatian Post Bank Group. Ensure the bank delivers innovative customer journeys while keeping compliance to regulatory or legal requirements, during challenging programs such as EURO conversion, or brand merge with mother bank in Croatia.
Key activities
Create an Improved UX a across Digital Touchpoints and increase NPS
Deliver Centralized Omnichannel for all subsidies in EU
Decentralized Operations and satellites system
Start with Croatian market, later extend to other segments and regions
Create reusable Omnichannel assets across EU markets
Comply with local regulations in each EU market
Deliverables
Backbase Digital Banking (Retail Mobile and Internet Banking)
Agile Delivery
Deployment in hybrid cloud (OpenShift)
Connectors for integration with SCA based on the Croatian regulation
Client Outcomes
Positive feedback and NPS for the new Digital Banking
Launched on schedule the MVP in the Croatian market
MMP followed with increased loyalty features
Kick-off for the same program in second top
EU market